This Shipping Policy explains how Keltis processes, ships, and delivers orders placed on keltissale.us. By placing an order, you agree to the terms below.
Order Processing
Orders are reviewed and packed within 1–2 business days after payment is confirmed. Orders placed on weekends or U.S. federal holidays are processed on the next business day. You will receive a confirmation email when your order is received and a second email with tracking information when it ships.
Shipping Rates
- Standard shipping: free on U.S. orders of $50 or more.
- Standard shipping under $50: flat rate of $5.95.
- Alaska and Hawaii: $9.95 flat rate.
Delivery Times
Standard delivery within the contiguous United States usually takes 3–8 business days after processing. Alaska and Hawaii typically take 5–10 business days. Delivery times are estimates provided by the carrier and are not guaranteed. Weather, carrier delays, and high-volume periods may add time.
Where We Ship
We currently ship to addresses within the United States, including P.O. boxes and APO/FPO addresses where carrier service is available. We do not ship internationally at this time.
Tracking
Tracking numbers are emailed once a label is created. Tracking may take up to 24 hours to show movement after the carrier receives the parcel.
Address Changes
If an address needs to be corrected, contact us as soon as possible at [email protected]. We can update an address only before the order ships. Once a parcel is in transit, the carrier’s address-change rules apply.
Lost, Delayed, or Damaged Orders
If tracking has not updated for 7 business days, or if a parcel arrives damaged, contact us within 7 days of the delivery date with your order number and photos where relevant. We will open a carrier claim and arrange a replacement or refund where appropriate.
Incorrect Addresses
Orders returned because of an incorrect or incomplete address may be reshipped at the customer’s expense. Refunds for such orders are issued minus the original shipping cost.
Contact
Keltis
312 N May Street, Suite 4B
Chicago, IL 60607
United States
Email: [email protected]
Phone: +1 (312) 555-0148